Privacy Policy

Last updated: 18 June 2025

This privacy policy explains how we collect, use, and protect your personal data when you visit [www.mercefond.com], including when you join the MF Community, book lessons, participate in events, or browse our content.

1. Who We Are

Your personal data is collected and processed by Merce Font, an independent music educator and performer based in Spain.

Contact Email: [contact@mercefont.com]

Jurisdiction: Spain

We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR – EU 2016/679) and other applicable laws.

2. What Information We Collect

We collect the following types of personal and technical data:

Information you provide directly:

Name, email address, password, country, billing details, communications, lesson preferences.
Payment information:

Processed securely via Wix Payments, Stripe, or PayPal. We do not store full credit card information ourselves.
Account activity and learning data:

Video feedback, lesson replays, participation in live streams and community discussions.
Analytics and usage data:

IP address, browser type, device data, session duration, pages visited, and interaction patterns. Collected via Google Analytics, Facebook Pixel, and other tools.

3. Why We Collect Your Data

We collect and process your data to:

Provide access to lessons, courses, replays, and the MF Community
Manage bookings, memberships, and student accounts
Communicate with you regarding your account, feedback, or community events
Send relevant updates, newsletters, and promotional content (if you opt in)
Improve website functionality, performance, and learning experience
Fulfill legal and contractual obligations

4. How We Store and Protect Your Data

Your data is securely stored and processed using:

Wix.com (website platform and hosting)
ActiveCampaign (email automation and communication)
Wix Video (for lesson and event replays)
Stripe, PayPal, and Wix Payments (for billing and secure transactions)

All third-party services we use follow strict security protocols (SSL encryption, PCI-DSS compliance, etc.). Your login credentials are encrypted and stored securely.

5. Cookies and Tracking

We use cookies and similar technologies to:

Ensure the website functions properly
Track how users interact with the site
Measure the success of campaigns and improve user experience

We are in the process of implementing a cookie banner in compliance with European regulations. In the meantime, by continuing to use the site, you consent to our use of cookies.

6. Email Communications

We may contact you via email to:

Confirm purchases, bookings, or account actions
Send lesson replays, course materials, or event links
Provide updates about your membership or the MF Community
Share new releases, news, or promotional offers (if subscribed)

You can unsubscribe from marketing emails at any time using the link in the email or by contacting contact@mercefont.com.

7. Your Rights

Under the GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent or object to processing
Request a copy of your data in a portable format
Lodge a complaint with a data protection authority

To exercise any of these rights, contact contact@mercefont.com.

8. Data Sharing

We only share your personal data with trusted partners as needed to operate our services:

Wix.com (platform & hosting)
Stripe, PayPal, Wix Payments (payments)
ActiveCampaign (email marketing and automation)
Google Analytics & Facebook Pixel (analytics and advertising)

We do not sell or rent your personal information to third parties.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After that, we may delete or anonymize it unless we are legally required to retain it (e.g. for tax or legal obligations).

10. Updates to This Policy

We may update this policy as necessary. Updates will be posted here with the new revision date. If significant changes are made, we will notify you via email or on our website.